Tokyu Department Store

menu

Shibuya・Main Store

Business information
  • Address

    2-24-1, Dogenzaka, Shibuya-ku, Tokyo

  • Main switchboard

    03-3477-3111 <representative>

  • Store business hours:

    10:30-18:30 11:00-21:00
    In all buildings 10:30-18:30 7th floor Maruzen & junku temple 10:30-21:00 8th floor Silkhouse 10:30-19:00
    8th floor restaurant 11:00-21:00

    Note that some stores have different business hours. Please contact us for more details.

    Store Holidays

    Open everyday unless otherwise noted.

  1. Tokyu Department Store
  2. Shibuya・Main Store
  3. Service Guide

Service guide service guide

We look for from service contents

GUEST SOLUTIONS

Ladies' and men's fashion coordinate service

We suggest style to enhance individuality of customer more and the clothing that we matched with the scene.
<casual & office-style>
<formal ・& ceremony-style>
<action for marriage-style>
<interview-style>
<service looking for pinpoint item>

Guest Solutions site

Gift advice service

We will suggest gift appropriate for partner while following manner and tradition of present.

Guest Solutions site

color cosmetics advice service

We suggest lipstick and cheek, eye shadow becoming suitable based on result of color diagnosis.

Guest Solutions site

Specialist service

Fitting adviser

  • 3.4 floor ladies' clothes/2nd floor men's clothes

Salesperson with technical knowledge and technique about fitting advises measuring, size adjustment, styling.
[Japan Department Stores Association authorization]

Fitting adviser
Please consult with the staff who put this badge.

Formal specialist

  • 2nd floor Men's Formal Style/3rd floor Ladies' formal salon

Salesperson with technical knowledge about the clothing of ceremonial occasion advises accessories such as wearing and accessories, bag of formal wear.
[formal association authorization in Japan]

Formal specialist
Please consult with the staff who put this badge.

Body adviser

  • 4th floor Women's Underwear

We choose Lingerie making line of the body to figure look beautiful.

Gift adviser

  • 6th floor customer center, specially selected sum Western dishes, kitchen towel, Bedding, Kids Haberdashery/5th floor clothing accessories/Basement 1st floor daily food

Salesperson with technical knowledge about gift-giving, gift advises present to important person.
[Japan Department Stores Association authorization]

Gift adviser
Please consult with the staff who put this badge.

Shoemaker

  • 2nd floor Men's Shoes/5th floor ladies' shoes, walking shoes/6th floor Kids Haberdashery

Salesperson with technical knowledge asks about request of customer and helps with measurement and selection of shoes of foot.
[(Corp.) Foot and shoes and healthy meeting authorization]

Shoemaker
Please consult with the staff who put this badge.

Golf club sale engineer

  • 5th floor golf article

We choose golf club which matched score and swing, place tile.

Golf club sale engineer
Please consult with the staff who put this badge.

Sleep master Sleep adviser

  • 6th floor Bedding

Salesperson with technical knowledge advises for more comfortable sleep about sleep environment of customer including selection of bedclothing and flavor.
[sleep science laboratory authorization in Japan]

Sleep master
Sleep master
Please consult with the staff who put this badge.

Pillow fitter

  • 6th floor Bedding (LOFTY)

Salesperson with technical knowledge supports selection of pillow which was good for each customer.
[LOFTY sleep culture Institute authorization]

Pillow fitter
Please consult with the staff who put this badge.

Jewelry coordinator

  • 5th floor jewel

While salesperson with technical knowledge tells customer about splendor of jewelry, we offer the most suitable jewelry along request.
[(Corp.) Association of Japanese jewelry authorization]

Jewelry coordinator
Please consult with the staff who put this badge.

Clock certified technician

  • 5th floor

Specialized certified technician accepts consultation such as repair.

※As for shop information, please see this.

Certified technician
Please consult with the staff who put this badge.

Authorized optician

  • 5th floor NIKYO

The staff who acquired technical knowledge helps with selection of Eyeglasses.
[(public corporation) Association of Japanese glasses engineer authorization]

Authorized optician
Please consult with the staff who put this badge.

Authorized hearing aid skill person

  • 5th floor NIKYO

The staff who acquired technical knowledge helps with selection of hearing aid.

Authorized hearing aid skill person
Please consult with the staff who put this badge.

Delicatessen adviser

  • Basement 1st floor food

Expert with wide knowledge about "Prepared meals" accepts consultation from customer.
[(Corp.) Japan Meal Replacement Association authorization]

Delicatessen adviser
Please consult with the staff who put this badge.

Sommelier

  • Basement 1st floor Japanese and Western liquors (THE WINE)

Salesperson with technical knowledge asks about request of customer and helps with selection of wine which matched meal.
[(Corp.) Japan Sommelier Association authorization]

※As for shop information, please see this.

Sommelier
Please consult with the staff who put this badge.

Beer Taster

  • Basement 1st floor Japanese and Western liquors

Salesperson with technical knowledge advises how to taste beer or evaluation method, laying upon taste, quality, style with dishes generally.
[association of Japanese craft beer authorization]

Beer Taster
Please consult with the staff who put this badge.

Master of 唎 liquor

  • Basement 1st floor Japanese and Western liquors

Salesperson with technical knowledge advises history and straight production center, product properties, laying upon sake with dishes, preservation method generally.
[association of sake service society, liquor artisan society society authorization]

Master of 唎 liquor
Please consult with the staff who put this badge.

Shochu Adviser

  • Basement 1st floor Japanese and Western liquors

Salesperson with technical knowledge advises flavor and taste, the way of tasting, laying upon shochu with dishes, preservation method generally.
[association of sake service society, liquor artisan society society authorization]

Shochu Adviser
Please consult with the staff who put this badge.

Food security adviser

  • Basement 1st floor food

Salesperson with technical knowledge about "food safety" advises customer relief and security of food.
[Japan Department Stores Association authorization]

Food security adviser
Please consult with the staff who put this badge.

Adviser Green

  • Roof floor VERDESTE

We provide information about gardening including way of raising and way of enjoying plants including flower.

Adviser Green
Please consult with the staff who put this badge.

Hanging basket master

  • Roof floor VERDESTE

We suggest hanging basketball on the basis of "structure of cultivation, growth of plant" from scientific viewpoint.

Hanging basket master
Please consult with the staff who put this badge.

Japan Pet Care Association breeding management person

  • Roof floor pet salon

We advise breeding management of pet or discipline of dog and cat.

※As for shop information, please see this.

Japan Pet Care Association breeding management person
Please consult with the staff who put this badge.

General trip duties handling manager

  • 6th floor Tokyu travel salon

We accept about overall trip mainly on package product of home and abroad.

General trip duties handling manager
Please consult with the staff who put this badge.
Convenient service about fashion

Size adjustment service of hat

  • 2nd floor men's accessories/5th floor clothing accessories

We will attach tape of size adjustment with purchase product on the spot.

Rubber charge account service of hat

  • 5th floor clothing accessories

We will attach rubber with purchase product on the spot.

The length of the belt adjustment service

  • 2nd floor Mens' belt

We accept the perforator, length of the purchase product adjustment on the spot.

Length final stage service of completion Shirts

  • 2nd floor Mens' dress shirt

I repair length of a kimono sleeve of purchase product to hope.
※Pick-up date is about 14 days later.

Men's Shoes adjustment

  • 2nd floor Men's Shoes

We increase width of shoes of purchase product.
※Pick-up date is about ten days later.

Some fee required slacks hemming Quick service

  • Each 2nd floor men's clothes sales floor

To customer of dispatch, we will hem with article of purchase in short time.
※The finish time varies according to the situation of congestion.

jewel Renovation

  • 5th floor jewel

We accept not only size fixing but also design Renovation.
※We handle and may not do it.
※For more details, please ask the sales staff.

Women's Socks fitting room

  • 5th floor clothing and accessories department

You get ** of stockings and socks, and please sometimes use.

Repair, maintenance Renovation

Size adjustment service of hat

  • 2nd floor men's accessories/5th floor clothing accessories

We will attach tape of size adjustment with purchase product on the spot.

Rubber charge account service of hat

  • 5th floor clothing accessories

We will attach rubber with purchase product on the spot.

The length of the belt adjustment service

  • 2nd floor Mens' belt

We accept the perforator, length of the purchase product adjustment on the spot.

Length final stage service of completion Shirts

  • 2nd floor Mens' dress shirt

I repair length of a kimono sleeve of purchase product to hope.
※Pick-up date is about 14 days later.

Men's Shoes adjustment

  • 2nd floor Men's Shoes

We increase width of shoes of purchase product.
※Pick-up date is about ten days later.

Some fee required slacks hemming Quick service

  • Each 2nd floor men's clothes sales floor

To customer of dispatch, we will hem with article of purchase in short time.
※The finish time varies according to the situation of congestion.

jewel Renovation

  • 5th floor jewel

We accept not only size fixing but also design Renovation.
※We handle and may not do it.
※For more details, please ask the sales staff.

Size adjustment, alteration of men's clothes

  • Each 2nd floor men's clothes sales floor

We accept size adjustment and alteration of men's clothes which had you purchase.
※Rate varies according to contents.

Parts exchange of Mens' Order-made Shirts

  • 2nd floor Mens' Order-made Shirts

I change collar and cuff links of Order-made Shirts which had you prepare.
※Rate varies according to contents.

Renovation of fur

  • 3rd floor fur salon

We accept consultation about fur Renovation.

shoes, Handbag repair

  • 5th floor shoes repair, corner

We accept washing and stretching of sole and exchange of heel, repair of Handbag.
◎From makeup exchange (the bottom of the heel) ladies' shoes one pair 990 yen <tax-included>

Repair of umbrella

  • 5th floor clothing accessories

I repair umbrella which had you purchase.
※Pick-up date becomes from one month to two months later.

Repair of golf club

  • 5th floor golf

Commencing with grip exchange, we accept overall repair of golf club.
※Rate, period varies according to contents.

Eyeglasses fitting

  • 5th floor NIKYO

We accept adjustment, cleaning of glasses frame.

clock maintenance

  • 5th floor

We accept adjustment, overhaul of battery replacement, band.
◎From battery replacement 1,650 yen <tax-included>
※Click here for details.

Thread substitute of pearl necklace

  • 5th floor jewel

We will change thread of pearl necklace which has loosened.

Kimono maintenance

  • 4th floor Tokyo Masuiwaya

We accept kimono, obi you have, care for long undergarment, dimensions fixing.
(estimate, consultation for free)

Jewel cleaning

  • 5th floor jewel

We will wash jewelry which had you purchase.
※For more details, please ask the sales staff.

Renovation of <Nishikawa> duvet

  • 6th floor Bedding

We accept makeover of duvet.
※Rate varies according to contents.

Washing and stretching such as sofa dining chair sheets

  • 6th floor Furniture

We accept washing and stretching of article which had you purchase.

Finish fixing of paulownia chest

  • 6th floor Furniture

We accept review of article which had you purchase.

Of cutting board sharpen, and repair

  • 6th floor kitchen

Of cutting board which had purchase sharpen, and accept fixing.
※Rate varies according to states of cutting board.

kitchen knife grind

  • 6th floor kitchen

We accept grind of blade of kitchen knife which had you purchase.
※We may not accept by shape of blade.

Alteration of Children's Wear

  • Each 6th floor Children's Wear shop

We accept alteration of Children's Wear which had you purchase.

Repair of writing implements

  • 7th floor Maruzen & Junkudo bookstore stationery

We accept other than the purchase product.
※Some makers are excluded.

car washing

  • Basement level 3 parking lot

We will wash car of customer by hand finish between shopping.
Customer using car wash does special treatment of parking fee four hours.
※Click here for details.

We take order

men's clothes Order-made

  • 2nd floor men's clothes Tailor Shoto

You can prepare the first place for oneself only for oneself. (belonging to fitting)
※Pick-up date is about two weeks later from fitting.

men's clothes Easy order

  • 2nd floor men's clothes Easy order

You can sew suit of a feeling of fitting not to be able to taste with ready-made clothes.
※Pick-up date is about three weeks later from acceptance.

Mens' Order-made Shirts

  • 2nd floor Mens' Order-made Shirts, Kobe Shirt

We have you choose cloth and prepare Shirts of favorite design color.
※Pick-up date is about three weeks later from acceptance.

jewelry Order-made

  • 5th floor jewel

By favorite material and design, I make jewelry only for customer.
※For more details, please ask the sales staff.

duplicate key making

  • 5th floor shoes repair, duplicate key corner

I make Home key (duplicate key) depending on request of customer in a short time. (we may not make partly)
◎From duplicate key 660 yen <tax-included>

Handkerchief Order-made embroidery

  • 5th floor Handkerchief

As the alphabet offers all, we can make the name and word of overseas customer, too. You can choose favorite style of handwriting.
※It takes approximately 2 weeks to Pick-up date.

<sabohausu> order curtain

  • 6th floor curtain

We take order of window shade and various interior fabric including roll screen let alone curtain cushion.
※It takes approximately 2-4 weeks to Pick-up date.

<Nishikawa> order feather futon

  • 6th floor Bedding

We take order of feather futon matching your expectations including quantity, production center of size, cloth, feather.
※We cut to Pick-up date for about one month.

<Nishikawa> order pillow

  • 6th floor Bedding

I make comfortable pillow in your favorite material in conformity to the figure and the sleeping posture group.
※For more details, please ask the sales staff.

towel acceptance to embroider

  • 6th floor towel

We have original towel (licensed product is excluded) of "the infield" choose favorite letter and picture from the infield original design and embroider on towel.
※It takes approximately 2 weeks to Pick-up date.

seal

  • 7th floor Maruzen & Junkudo bookstore stationery

We take order of hand-carving seal.
※It takes approximately 1 week to Pick-up date.

print

  • 7th floor Maruzen & Junkudo bookstore stationery

Including postcard, we accept printing of business card, certificate of merit, order, nameplate.
※It takes about ten days to Pick-up date.

Order-made wig

  • 8th floor FONTAINE couture

Order-made of <FONTAINE> is complete order product to put together to position of part and hair color, quality.
※It takes approximately 45 days to Pick-up date.

bouquet arrangement

  • Roof floor VERDESTE

On bridal and birthday, I make original bouquet for image you like to presents of party.
※We may have the days until production.

grooming & trimming

  • Roof floor pet salon

Proto Rimer asks about request of owner well and will finish carefully.
※Rate varies according to type, contents.
※Reservations is necessary for the use.
※We heard custody at one time.
(> hourly tax-included for two hours 1,100 yen <tax-included>, extension +550 yen <)

party hors d'oeuvre

  • Basement 1st floor ROSENHEIM, Bütz Delicatessen delicatessen, Shinkyotei

We make advance order for hors d'oeuvre for event.
※For more details, please ask the sales staff.

original label wine

  • Basement level 1 Japanese and Western liquors (THE WINE)

I make wine label for memorial days such as bridal in original.
※We accept from 12. We have from order to Pick-up date for about four weeks.

To customer accompanying child

Rental of stroller

There is in front of in front of 1st floor powder room, 6th floor baby rest room. Please use freely.

Restroom for child

  • The 7th floor powder room

We establish restroom of size that it is easy to use for child.

Powder room with babies' keep baby sheet

  • Powder room (only as for babies' keep) for all woman powder room (except basement parking area powder room)/7th floor men

In powder room, you can enter with child.
We install seat belt folding baby sheet belonging to.

Babies' rest room, nursing room

  • 6th floor baby rest room

We offer rest room and the nursing room for baby and mother.
There is sale corner of warm water, microwave oven juice for milk formula diaper spare bed, too.

To bean-curd refuse or inconvenient customer

Rental of wheelchair

  • 1st floor information

As you offer wheelchair, please order person in charge casually.

Wheelchair-adaptive public telephone

  • All floors

We offer telephone installed low which even wheelchair can use without unreasonableness.

Fitting room which is available with wheelchair

  • 2nd floor men's clothes tailor breeze through pine trees/3rd floor ladies' clothes COLOUR FORMAL

There is large fitting room which person cared for can enter together.

Ostomate-adaptive powder room which is given priority

  • 3rd floor

Simple ostomate-adaptive powder room which is given priority

  • Basement 1st floor, 6th floor, 8th floor, powder room

In large space, we are fully equipped with handrail and safe buzzer.

Parking space for exclusive use of wheelchair

  • For two Basement level 2 for one/new building parking lot

We make parking space for customer of the use with wheelchair.

We do shopping without minding baggage

Purchase product temporary custody

I take about purchase product in "purchase product temporary custody counter" (the 1st floor information side).
※From the viewpoint of prevention of new coronavirus infectious disease, we are stopping service now.
※There are items not to be able to take such as food.
※CLOAK service was finished on Wednesday, January 16, 2019.
Please see this about the details.

PORTER service

  • Each purchase sales floor

I carry purchase product to basement parking area, at park Udagawacho, Shibuya.
(Basement 1st floor: for from 10:00 to 20:00 1st floor - roof floor: for from 10:30 to 18:45)

okuhai service

  • Basement 1st floor food service counter

On the day we will send product of purchase to home in food floor.
●Delivery area: Some whole Shibuya-ku, Meguro-ku, Setagaya-ku, Minato-ku (Aoyama, Akasaka, Azabu, Roppongi, platinum)
●Delivery charges: To <3 880 yen Exit 20 kg of 1 packing>
(there is some exclusion product including frozen goods, cake.)
●Afternoon convenience: We accept until 14:00 → Delivery after 15:00
●Night game service: We accept until 16:00 → Delivery after 17:00

※By traffic conditions, delivery may be late.
※We intend for product which had you purchase this service in Tokyu Department Store.
※Tokyu Bell performs delivery. http://www.tokyu-bell.jp

Service of some fee required <Maruzen & Junkudo bookstore>

  • 7th floor Maruzen & Junkudo bookstore

In sales floor area 1,100 tsubo one floor, Shibuya is largest.
We have 600,000 books from technical book to general book.
■Search terminal service (we install six in shop)
■It is free shipping by purchase 10,000 yen <tax-included> or more.
    It is less than 10,000 yen <tax-included> and delivers for 880 yen <tax-included> nationwide.
    ※Delivery only for the country except remote island.
    ※We did not hear delivery of book card, QUO card.

Even on rainy day for convenience

Rental of umbrella service

  • 1st floor information

TOKYU CARD ClubQ card member limited
We rent exclusive umbrella of Tokyu Department Store Honten.

Shuttle bus <City Shuttle>

Announcement of end of the shuttle bus service
We will finish service of shuttle bus due to various circumstances. We sincerely apologize for causing customer trouble very much.