Tokyu Department Store


Shibuya・Main Store

Business information
  • Address

    2-24-1, Dogenzaka, Shibuya-ku, Tokyo

  • Main switchboard

    03-3477-3111 <representative>

  • Store business hours:

    10:30-18:30 11:00-21:00
    In all buildings 10:30-18:30 7th floor Maruzen & junku temple 10:30-21:00 8th floor Silkhouse 10:30-19:00
    8th floor restaurant 11:00-21:00

    Note that some stores have different business hours. Please contact us for more details.

    Store Holidays

    Open everyday unless otherwise noted.

  1. Tokyu Department Store
  2. Shibuya・Main Store
  3. Service for foreign customers

Service for customers of Service for foreign visitors foreign country

Store summary

The store appearance

It is Honten that plays a role as our flagship store in stronghold, Shibuya of Tokyu group. There is Bunka-mura of compound culture facilities of Tokyu group in the neighbor immediately and establishes form as new commercial facilities which culture facilities and department store unified.
We meet needs of customer including upper-class residential area to be next to in shopping support service "guest Solutions" that pursued assortment of goods which is high quality represented in 1st floor "signature avenue" where we collected prestige boutiques and the best hospitality. We promote town planning of Shibuya at good quality as refined department store.


  • Tokyu Toyoko Line, Denentoshi Line Shibuya Station
  • JR Shibuya Station
  • Tokyo Metro Ginza Line, Hanzomon Line, Fukutoshin Line Shibuya Station
  • Keio Inokashira Line Shibuya Station

It is about 5 minutes on foot from each line Shibuya Station.

We will finish service of shuttle bus due to various circumstances. We sincerely apologize for causing customer trouble very much.

Floor service information

Tax exemption service

Customer wanting tax exemption procedure accepts at Basement level 1 tax exemption counter. Please bring Passport by all means.

Tax exemption eligible people Where it is within six months after we enter Japan including foreign tourist
Standard of tax exemption procedure

[general article]
Clothing, bag, shoes, jewelry, 5,000 yen including tableware, Craftwork or more <tax-excluded>
After the purchase, please take outside Japan.

[expendable supplies]
500,000 yen or less cosmetics, food, alcoholic beverage, drink, 5,000 yen including supplement or more <tax-excluded>
After the purchase, please take outside Japan within 30 days (special packing is necessary).

  • ※When it is 500,000 yen <tax-excluded> or less, we can free total amount of money of general article and expendable supplies from taxation 5,000 yen <tax-included> or more. After the purchase, please take outside Japan within 30 days (special packing is necessary).
  • ※Even if it is tax exemption eligible product, about product of some shops, tax exemption procedure may not be possible.
  • ※The person bought in (tax exemption counter Business hours) on the day of the purchase come to tax exemption counter.
Help of shopping by the Chinese staff

The Chinese staff of 1F information center helps with shopping.

Stroller rental

We rent stroller in shop to customer accompanying small child.
(Toy the sixth-floor 1st floor powder room ago)

Available card

VISA, MASTER, AMEX, various credit card including JCB are available.

ginren card

The settlement by ginren card sets up possible terminal in Each floor.

Seven Bank ATM (cash dispenser)

It is ginren card and others, convenient ATM corresponding to various international card.
(Basement 1st floor, from 10:00 to 20:00)

Foreign exchange

I am so sorry, but we will show around foreign exchange counter of neighborhood as we finished the handling of the U.S. dollar on Friday, February 14, 2014.

Overseas delivery

We accept delivery to foreign countries of purchase product. for fee